Payment
What payment methods does Octagonluo accept?
Octagonluo accepts American Express, Visa, and MasterCard.
Shipping
How soon will I receive my order?
Please allow 48 hours for processing before your order is shipped. Once shipped, your purchase will arrive within 8-15 business days.
Please refer to your shipping confirmation email for your tracking number.
If an item is pre-ordered, processing and shipping will be delayed based on the date on the product page.
Returns and Exchanges
What is Octagonluo’s shipping and return policy?
Shipping
We offer free shipping on any purchase over $100. *Your purchase will arrive within 8-15 business days.
Returns
We want you to love Octagonluo merchandise. So if something doesn’t work for you, we will of course accept returns.
Apparel: Apparel returns must be completely unused and in their original packaging to be accepted. Garments will not be accepted or eligible for return if they show signs of wear or do not include the original packaging.
All products discounted more than 50% or marked as “Final Sale” are Final Sale and are not returnable.
Final Sale
Final Sale items are any items discounted 50% or more
Only new, unworn items with tags attached may be returned.
Upon receipt of the return, Octagonluo reserves the right to refuse the return if the item does not meet the above policy requirements.
What is Octagonluo’s Exchange Policy?
Octagonluo offers exchanges for items purchased on Octagonluo.com, whether purchased in our store or by mail, within 14 days of delivery. Exchanged items received after 14 days will be returned to the customer. All exchanges by mail must include a copy of the original packing slip or confirmation email. Please also specify the item you are exchanging.